Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Table of Contents
Introduction
The Audio Fix ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our audio equipment marketplace aggregation services.
By using our website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website.
Important: This policy applies only to The Audio Fix website. When you click through to third-party marketplaces like eBay or Reverb, their own privacy policies apply.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when using our services, including search queries, preferences, and any feedback you submit. We do not require account creation for basic browsing.
Automatically Collected Information
We automatically collect certain technical information including your IP address, browser type, device information, and usage patterns to improve our service and ensure security.
Third-Party Platform Data
When you click through to eBay or Reverb listings, those platforms may collect additional information according to their own privacy policies. We do not control or have access to this data.
2. How We Use Your Information
Service Provision
We use your information to provide and improve our audio equipment search and aggregation services, including personalizing search results and recommendations.
Analytics and Improvement
We analyze usage patterns to understand how our service is used, identify popular searches, and improve our search algorithms and user experience.
Communication
We may use your contact information to respond to inquiries, provide customer support, or send important service updates if you have subscribed to our communications.
Legal Compliance
We may use or disclose information as required by law, to protect our rights, or to ensure the safety and security of our users and services.
3. Information Sharing and Disclosure
Third-Party Marketplaces
When you click on listings, you are redirected to third-party platforms (eBay, Reverb) that have their own privacy policies. We do not share your personal information with these platforms beyond standard referral data.
Service Providers
We may share information with trusted service providers who help us operate our website, conduct analytics, or provide customer support, under strict confidentiality agreements.
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of The Audio Fix, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, with continued protection under this privacy policy.
Affiliate Partners
We share anonymized data with our affiliate partners (eBay Partner Network, AWIN, Reverb) to track referrals and commissions
4. Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols to ensure your information remains secure.
Access Controls
We limit access to personal information to employees and contractors who need it to perform their job functions, and all personnel are bound by confidentiality obligations.
Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Privacy Rights
Access and Portability
You have the right to access the personal information we hold about you and, in some cases, to receive a copy of this information in a portable format.
Correction and Updates
You can request correction of inaccurate personal information or update your information by contacting us using the details provided below.
Deletion
You may request deletion of your personal information, subject to certain legal and operational limitations, such as information needed for legal compliance.
Opt-Out Rights
You can opt out of non-essential data collection and marketing communications at any time. Essential cookies and data processing may continue for service functionality.
GDPR Rights (EU Users)
If you are in the European Union, you have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with supervisory authorities.
Contact Us About Privacy
If you have questions about this Privacy Policy, need to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
General Privacy Inquiries
Email: privacy@theaudiofix.com
Response time: Within 48 hours
Data Protection Officer
For GDPR-related requests
Email: dpo@theaudiofix.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- • Update the "Last Updated" date at the top of this policy
- • Notify users of significant changes through our website or email
- • Provide a summary of key changes when material updates are made
- • Maintain previous versions for reference when legally required
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are made constitutes acceptance of the updated policy.